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Welcome to Fabrics Chicago, the best priced fabrics online

Customer Service

Shipping & Delivery

Our preferred freight carrier is UPS.Most orders are processed and shipped within 2-3 days.Express orders will be processed on the same day if they are placed by 10:00am Central on a business day (M-F). Orders placed after 10:00am central will be processed on the following business day. Please allow an additional day for orders placed on weekends, holidays, or after 10:00am central.
For STANDARD GROUND DELIVERY, Delivery time is 7-10 business days. For Alaska, Hawaii, or Puerto Rico, please allow 20-30 Business Days for delivery.For EXPRESS, Delivery time is 3 business days.Or EXPRESS PLUS, Delivery time is 2 business days. WE SHIP EVERYWHERE!

You may cancel an order at any time prior to processing and shipping by calling 1-312-322-9094. Unfortunately, we are not able to cancel orders once they have been shipped. Please refer to our Returns Policies for easy returns.

 

Privacy & Security

Your privacy matters to us and it’s our number one priority. If you cannot trust us, then our business will not be successful.  At Fabricschicago.com, our values are based on respect, trust, and your privacy.  We will never share your information and we go above and beyond to protect it.  Rest assured that your personal information is safe and will never be compromised by Fabricschicago.com.
 

Information we collect:
Fabricschicago.com collects information from you when you register on our site, ordering products, subscribe to our newsletter or respond to a survey. When ordering or registering on Fabricschicago.com, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
 

How we use your information:
When you visit and purchase from fabricschicago.com, in order to process your order, you may be asked to provide us with personally identifiable information. For example, when you order a product, we may ask you to become a registered user of our site, during which you will be asked for your shipping and billing addresses, your e-mail address, and your credit card number or other payment-related information. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. The email address you provide for order processing, will only be used to send you information pertaining to your order.  If you request one of our newsletters or send an inquiry to one of our customer service representatives, we will also store a record of your request along with your e-mail address.  If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
 

Protecting your information:
At Fabricschicago.com we implemented strong security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. Our server is secured and uses the latest technology to protect your information. All sensitive information (name, address, credit card etc) is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, etc.) will not be stored on our servers.

We do not disclose your information:
At Fabricschicago.com we do not sell or trade your personal information to any outside parties. However this does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may use your IP address and share it with third parties to help diagnose problems with our servers, and to enhance the Site based on usage pattern data. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

What are cookies and do we use them?
Cookie(s) are small files that are stored by a user’s web browser or its service provider on your computer’s hard drive. Cookies are important because they enable the websites or service providers systems to recognize your browser, capture and remember certain information about your visit. A cookie also helps to simplify successive interactions with a website.  Yes, we use cookies to make it easier for a user to navigate on our website and to complete transactions over the Internet. Overall, cookies will help make your online experience easier and more personalized.
 

Links to Other Web Sites:
At our discretion, our website may contain links to third party websites. These third party websites may have different privacy practices from ours. As a warning, we are not responsible for the content or privacy practices of those sites, and our Privacy Policy does not apply to information collected by those sites. If you choose to visit or shop at such sites, you should read their privacy policies to make sure you agree to them before making purchases. We seek to protect the integrity of our site and welcome any feedback about these sites.

Refer-A-Friend: If you choose to use our referral service to tell a friend about our products, we will ask you for your friend’s email address. We will use the information you provide to automatically send your friend a one-time email inviting him or her to view the deal you recommended.

Mobile Device Identifiers:
When you access our site from a mobile device, certain mobile service providers will identify mobile devices and we or our third-party service providers may receive such information.  Additionally, some mobile phone service providers operate systems that pinpoint the physical location of devices that use their service. Depending on the provider, we or our third-party service providers may receive this information.
 

Children 18 and under:
We do not knowingly collect, use or disclose personally identifiable information about visitors under 18 years of age.  Our website, deals and services are intended for people who are at least 18 years old or older.
 

Account Access Rights:
You may review and make changes to the Personal Information that is stored in your user account on the Site by” logging into site and visiting the “My Account area. You are entitled to edit or delete such information unless we are required by law to retain it.
 

Analytics:
We utilize Google Analytics to help us understand how visitors interact with our website and to help improve our user experience.

Terms and Condition:
Please visit our Terms and Conditions section to fully understand our terms of the use, disclaimers, and limitations of liability governing the use of our website.
 

Consent:
By using our site, you consent to our online privacy policy.

Policy Changes/Updates:
Any changes to our privacy policy will be posted here. If we make any changes to this Policy, we will change the "Last Updated" date below. If you have any questions about our privacy policy, please contact fabricschicago.com at info@fabricschicago.com.  This policy was last modified on November 29th 2011.

Contact us:
If you have questions regarding our privacy policy you may contact us at info@fabricschicago.com or call 312.322.9094.

 

 

Cancellation Policy:

Cancellation:

You may cancel an order at any time prior to processing and shipping by calling 1-312-322-9094. Unfortunately, we are not able to cancel orders once they have been shipped. Please refer to our Returns Policies for easy returns.

Terms of Use

Welcome to the fabricschicago.com Website, This Site is provided as a service to our customers. Please review the following terms and conditions of use, which govern your use of this Site (the "Agreement").

Your use of the Site constitutes your agreement to follow and be bound by the Agreement. We reserve the right to update or modify this Agreement at any time without prior notice. For this reason, we encourage you to review the Agreement whenever you use this Site. If you do not agree to these terms, please do not use this Site.
 

Site Transactions

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
 

Right to Alter Site

We reserve the right, at any time in our sole discretion, to: modify, suspend or discontinue the Site or any service, content, feature or product offered through the Site, with or without notice; modify and/or waive any fees charged in connection with the Site; and/or offer opportunities to some or all users of the Site. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Site, or any service, content, feature or product offered through the Site.
 

Site Contents

Unless otherwise noted, the Site, and all materials on the Site, including text, images, illustrations, designs, icons, photographs, video clips and other materials, and the copyrights, trademarks, and/or other intellectual property in such materials, are owned, controlled or licensed by Fabricschicago.com.

The Site and the Contents are intended solely for personal, non-commercial use. You may not reproduce publish, transmit, distribute, display, modify, create derivative works from, sell or exploit in any way any of the Contents or the Site.
 

Comments, Feedback, and Other Submissions

Fabricschicago is pleased to hear from users and welcome your comments regarding our products and services.  We value your feedback, suggestions, proposals, or other materials for our business. If, at our request, you send certain specific submissions or without out a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, "Comments"), you agree that Fabricschicago.com may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any Comments that you forward to Fabricschicago.com. We reserve the right to monitor and edit or remove any Comments.
 

You agree that your Comments will not violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right. You further agree that your Comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Site. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead Fabricschicago.com or third parties as to the origin of any Comments. You are solely responsible for any Comments you make and their accuracy. Fabricschicago.com. takes no responsibility and assumes no liability for any Comments posted by you or any third party.
 

Personal Information Submitted Through the Site

Your submission of personal information through the Site is governed by our privacy policy, which can be viewed by clicking on the "Privacy Policy" link. This Agreement incorporates by reference the terms and conditions of the Privacy Policy.
 

Product Information

Many products displayed on the Site are available. The prices displayed on the Site are quoted in U.S. Dollars. All products are available exclusively online through the Site.
 

Errors, Inaccuracies, and Omissions

Occasionally there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Site is inaccurate at any time without prior notice, including after you have submitted your order.
 

Monitor Colors

We have made every effort to display as accurately as possible the colors of our products that appear at the Site. We cannot guarantee that your computer monitor's display of any color will be accurate.
 

Links to Other Web Sites and Services

Fabricschicago.com may contain links to other Web sites that are not under the control of fabricschicago.com. We are not responsibility for the linked Web sites nor does linking constitute an endorsement of any linked Web site. Links are provided solely for the convenience and information of the Sites' users.
 

Disclaimer

The materials on the Site are provided "as is" without warranties of any kind, either express or implied, including without limitation, warranties of title, implied warranties of merchantability, fitness for a particular purpose or non-infringement of intellectual property.  Fabricschicago.com expressly disclaims any duty to update or revise the materials on the Site, although Fabricschicago.com may modify the materials at any time without notice. Your use of the Site is at your sole risk, and you assume full responsibility for any costs associated with your use of the Site. Fabricschicago.com shall not be liable for any damages of any kind related to your use of the Sites.
 

Dispute Resolution

In the event of any controversy, claim, action or dispute arising out of or related to any transaction conducted on fabricschicago.com, the party asserting the Dispute shall first try in good faith to settle such Dispute by providing written notice to the other party (by first class or registered mail) describing the facts and circumstances (including any relevant documentation) of the Dispute and allowing the receiving party 30 days in which to respond to or settle the Dispute. Notice shall be sent

 

Choice of Law

This Agreement shall be construed in accordance with the laws of the State of Illinois, without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by the state and/or federal courts of the State of Illinois. If any provision of the Agreement is found to be unenforceable or invalid for any reason, that provision shall be severable, and all other provisions shall remain in full force and effect. This Agreement constitutes the entire agreement between us relating to your use of the Site.
 

Termination

These terms are effective unless and until terminated by fabricschicago.com. You may terminate this Agreement at any time. fabricschicago.com also may terminate this Agreement at any time without notice, and accordingly may deny you access to the Site, if in our sole judgment you fail to comply with any term or provision of the Agreement. The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this Agreement for all purposes.

 


Copyright 2011, Chicago Fabrics Inc.